What do you like most about working here?
This is two-fold for me. I really love the balance of work I have, and how that is down to the autonomy I’m given.
I’ve worked in places where I’m so overworked that I’ve burnt-out, and other places where I’m so under-utilised that I’m bored about the prospect of going to the office. Here, at Moneysupermarket Group and in my specific role, I am nestled nicely in the sweet spot - busy enough that I’m kept on my toes, but with enough autonomy that I decide the pace I work at and, more often than not, get to work on initiatives and ideas I’m curious and excited about. That balance is really important to me because it shows the company can balance ambition with realism, whilst also helping to develop you personally too.
What’s the most challenging thing about working here?
The pace can be sometimes slower than I’d like. Not in terms of business – there is always something going on and something to do so don’t worry about that. However, getting sign off or pushing things through to development can be blocked or slow because there are often a lot of stakeholders to involve and persuade. It’s pretty normal in a company of this size though and certainly doesn’t hinder productivity!
What makes Moneysupermarket Group unique?
It’s values. Considering there are quite a lot of employees, Moneysupermarket Group does a good job at bringing out new initiatives and trying to create an environment where you enjoy coming to work and can be yourself whilst you’re there. There’s nothing worse than feeling like you have to be a different person at work to who you are in real life and I’ve never felt like I’ve had to hide any part of who I am at Moneysupermarket Group.
What is unique about how they bring that feeling to the Group, is how any employee can contribute to creating that feeling – for example, I joined the employee resource group #REPRESENT in my first month or two here, because I wanted to empower others and initiate change for my colleagues too, and I love knowing that’s made a difference.
How has your career developed during your time at Moneysupermarket Group?
Initially, I had no responsibility for any products, channels or journeys and came in under a scheme where I rotated around 5 UX disciplines. About 6 months in, I moved into one of channels (energy) as a supporting function for the UX Manager where I could put what I was learning from the scheme into action, and I did that for a few months. Now, for the most part of a year, I’ve led the UX function across our different energy products and journeys and now I’m solely focused on MoneySuperMarket energy and how I can shape the future UX strategy and vision for our customers.
What advice do you have for someone looking to join?
Be prepared to work on cool projects and sculpt some of the initiatives you’ll get to work on. Show off that determination and initiative you have, because it’s not all about the hard skills, often the softer skills are what will help you – and us – know if it’s the right fit.
Most of all, come brimming with curiosity, with questions and a desire to learn about the problems we’re facing or trying to solve first and you can focus on creating a solution later.