People insight stories

Liz

My job is a dual role, I look into a wide range of queries for MSE users and Broadband Choices/Decision Tech customers, and also liaise with broadband/reward providers along with our partners to ensure that customers receive any rewards they are entitled to as part of their deal.

I like how varied my role is as we come across something different every day; this often means liaising with a lot of different areas of MSMG which is important to me as it could help me with future roles! I also enjoy the ad hoc tasks we often have to complete i.e. creating process documents for new starters.

This is extremely important, as I like to challenge myself, and you cannot grow without putting yourself outside of your comfort zone from time to time. Progress, whether it be reaching for new and higher roles or further excelling in your existing role, allows you to grow and therefore build self confidence which is a massive benefit in both your work and personal life.

Attending workplace events can be a great way to see colleagues outside of a work setting and get to know people on a personal level, but I’d also recommend working from the office as much as possible; even if you’re not conversing all day with colleagues, it still allows you to have that human and social connection during work hours. If you can’t work from the office, ensure you have regular Teams meetings to have a chat with your colleagues, because even a little chat about the team’s weekend can sometimes brighten up your day!

My bucket list is way too long to get through it all, but a recent one myself and my brother have been considering recently is doing a bungee jump; another big and potentially more doable one is to go to a Liverpool game at Anfield (or if I win the lottery, a Liverpool season ticket would be nice…)